Terms and Conditions

We’re a small, community-focused business, and every booking truly matters to us. While we aim to be flexible and understanding, last-minute cancellations or rescheduling can significantly impact our ability to operate sustainably.

These terms and conditions are in place to protect our time, energy, and income while ensuring a fair and positive experience for all. We kindly ask that you read them carefully before confirming your booking. If you have any questions or need clarification, please don’t hesitate to contact Bright Hearts Yoga before finalising your arrangements.

One-off workshops for schools, daycares and kindergartens

Full payment is required to secure the booking.
If notice of cancellation is given within 14 days of the scheduled event, 50% of the full fee is refundable. If notice is given within the 14-day window, no refund will apply.
Requests to reschedule the date of a workshop must be submitted at least 14 days prior to the scheduled date. Bright Hearts Yoga will make every attempt to accommodate the request; however, it will be subject to availability and cannot be guaranteed.

Term-based and year-based programmes for schools, daycares and kindergartens

Term-based and year-based programmes are payable on booking unless otherwise agreed and are non-refundable.
Requests to re-schedule the day or time of individual sessions must be submitted at least 72 hours in advance. Bright Hearts Yoga will make every attempt to accommodate the request however it will be subject to availability and cannot be guaranteed.

Private yoga and yoga therapy classes

Clients are required to provide a minimum of 48 hours’ notice to cancel or reschedule an appointment.
Cancellations made less than 48 hours before the scheduled time may result in the forfeiture of the full appointment fee.
Refunds are not issued for cancellations or rescheduled appointments. Instead, a credit equal to the value of the original booking may be provided. This credit will be valid for three months from the date of issue and can be applied toward a future appointment.
All appointment changes must be communicated via email or text to ensure proper documentation and rescheduling. We appreciate your understanding and respect for this policy, which allows us to manage appointment times effectively for all clients.

Cancellations by Bright Hearts Yoga

In the event of facilitator illness or other unforeseen circumstances, Bright Hearts Yoga reserves the right to re-schedule or cancel a class, workshop or session.
Participants will be notified of any cancellations as soon as possible via the contact information provided at the time of booking.
In such cases, participants will be offered either a full refund or a credit for the full value, which can be used towards a future class, workshop, or service. The choice of refund or credit will be offered at the time of cancellation.

Refunds and credits

Refunds may be issued for participant-initiated cancellations only when made within the required notice period, as outlined above.
For payments made via credit card or online platforms, any approved refunds will be processed back to the original payment method.
In some cases, and at the sole discretion of Bright Hearts Yoga, a credit may be offered in place of a refund. Credits will have a clearly communicated expiry period and can be applied toward future services.

Policy Updates

Please note that these cancellation and refund policies are subject to change. While every effort will be made to communicate any updates clearly and in advance, it is the responsibility of participants to review the most current version of the Terms and Conditions prior to booking.